Privacy Policy

Exchanges and Returns Policies

You will need to contact us within 7 working days if you wish to exchange or return a product. Email and phone are accepted methods of contact.

If you click the "contact" tab on the top of the website our email and phone number are located there.

When exchanging an item, you must provide to us your proof of purchase. Goods must be returned in original condition with tags on. Items will not be able to be exchanged if they have been used or worn.

Fairy Fantasy Kingdom is able to offer refunds for faulty products; otherwise we are happy to offer credit vouchers. In the case of faulty products, proof of purchase will be required in order for us to refer to the supplier to consider the course of action to be taken. We will endeavour to reach a conclusion as quickly as possible.

Online Payment Security Policy

Fairy Fantasy Kingdom offers two methods of payment from the website, PayPal (credit cards) and electronic funds transfer (EFT). For all methods, you will enter your payment details directly on a secure page hosted by PayPal, for electronic transfer, log onto your bank & enter Fairy  Fantasy account number.